Frequently Asked Questions

Direct billing is currently available for Registered Massage Therapy treatments only.

• We direct bill to most insurance providers. This includes Canada Life, Equitable Life, Greenshield, Manulife, Medavie Blue Cross, Saskatchewan Blue Cross, Sunlife and many more.
• Availability of direct billing is dependent on your specific plan and is not guaranteed. Should direct billing not be available, you are responsible for payment of the service rendered.
• If direct billing is not applicable, you are reponsible for payment in full.  We will provide you with a receipt and you will have to submit the claim to your insurance provider yourself.
• Any balance owing after direct billing has been submitted is your responsibility to pay.
• We do not submit to multiple insurance plans.  If you have a secondary insurance policy, it is your responsibility to submit the receipt for reimbursement. 
• Some benefits plans require a doctor's referral or prescription to access your benefits.  Please reach out to your insurance provider to confirm if a referral or prescription is necessary for direct billing. 

Float Therapy sessions and Student Massage treatments are not available to be direct billed.  However, if your insurance plan includes a Health Spending Account, you may be able to submit your receipt for reimbursement.

For any questions regarding your insurance coverage, please contact your insurance provider directly. 

Float Therapy is the process of floating in a sensory deprivation/isolation/zero gravity pod or pool filled with body temperature water and 1,000 lbs of Epsom salts in complete silence and darkness.  By removing all external stimuli from the nervous system, it has many benefits to the human body. This includes both mental and physical effects.

At Satori Therapeutics, we have two room options available to book for your float therapy session.  One room has a float pool, which can accomodate one or two people, while our float pod is single use only.  The option to book solo or tandem float therapy sessions is available via the "book now" button.

No.  We provide everything necessary for you to float at our facility.

Feel free to bring your own hair/skin care for after the float.  Don't forget to bring your hairbrush, if needed!

You will be required to shower before your float.  We ask that you only use the shampoo and body wash provided, as other products can negatively effect our float solution.

No.  We ask that you do not wear any clothing when you float.

The detergents/dyes/fabric particles can transfer into the float solution.

The ONLY exception to wearing a bathing suit while floating, is if a parent/child are floating together.

If you are in the above situation, we ask that you THOROUGHLY rinse out your bathing suit with clean water only prior to attending your float session and then again, shower with clean water only before entering the float pool.

Our float facilitator will bring you back to the float room and explain the float protocol.

The following is our float protocol:

• Absolutely NO outside food or drink is allowed in the float room.  Water bottles are provided at the front of the clinic.
• Once you are alone in the room, you must shower before your float session with the shampoo and body wash provided.
• Use the make-up wipes provided, if necessary.
• If you have any cuts or scrapes, use a thin layer of the petroleum gel provided to cover the abraision.
• Use the ear plugs provided.  There is a risk of getting swimmer's ear or an ear infection if you don't use ear plugs.
• A spray bottle with fresh water is available for you to spritz your face if you accidently touch or splash the float solution in your eyes.
• The lights in the float room are motion-sensored.  They will turn off after a short period of time.  If you are floating in the float pool and moving lots, you run the risk of the lights being triggered throughout your float.
• You will know your float session is done when the music comes on.  Don't worry, you will be able to hear it with your ear plugs in!
• Leave all towels and sandals in the room after your float session.

You will NOT be allowed use of the float pod/pool if...

• You are under the influence of alcohol or drugs.
• You have a communicable or infectious skin condition, disorder, or disease.
• You have open sores.
• You have recently dyed hair or have recently received Keratin treatments.
• You have a new tattoo/tattoo touch up. You MUST wait until scabbing is COMPLETELY gone.
• You are diabetic, unless your diabetes is under medical control.
• You have incontinence, or voluntary/involuntary release of body fluids of any kind.
• You have a history of heart trouble, epilepsy, seizures or blackouts and have not received your doctor's permission to use the float pod/pool.
• You are experiencing a menstrual period or external vaginal episode and are not taking proper precaution and use of appropriate sanitary products (tampons or menstrual cups) to ensure no leakage during the float session, as you would do in a pool or spa.
• You have a condition which may be adversely affected by cutaneous absorption of magnesium.
• You have kidney disease.
• If you are pregnant and have NOT consulted and received permission to float from your health-care provider.
• If you are unable to get in and out of the pod/pool on your own. Should you require assistance, you will need to arrange to have a caregiver come into the room to help you.